Frequently Asked Questions

Orders & Shipping

How long does delivery take?

Standard delivery within UAE takes 3-7 business days. Express options are available at checkout.

Do you offer free shipping?

Yes! We offer free shipping on all orders over AED 100.

Can I pay cash on delivery?

Yes, Cash on Delivery (COD) is available across UAE.

How do I track my order?

Once your order ships, you'll receive a tracking number via email at admin@zouqly.com.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery. Items must be unused and in original packaging.

How do I return an item?

Email us at admin@zouqly.com with your order number and reason for return. We'll arrange a pickup.

Products

Are your products authentic?

100% yes. We source all products from verified suppliers and guarantee authenticity.

Do products come with a warranty?

Electronics come with a manufacturer warranty. Please check individual product pages for details.